
Chew Kim Teng
A Senior Manager who has more than 19 years experience in BPO industry to manage inbound and outbound... | Tdcx, Level 9 Axiata Tower, Malaysia
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Chew Kim Teng’s Emails ch****@td****.com
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Chew Kim Teng’s Location Tdcx, Level 9 Axiata Tower, Malaysia
Chew Kim Teng’s Expertise A Senior Manager who has more than 19 years experience in BPO industry to manage inbound and outbound projects. Initially, leading a team of 150 agents dealing with 15 product lines in Banca products (local and international banking group) for 10 years. From Nov 2016, migrating the job responsibility from outbound to inbound. Leading a team of 280 agents in techinical support and lifestyle program for Singapore, Malaysia, Hong Kong, NA and EU markets. Recognitions awarded by the industry: 1. Malaysia Best Contact Center Manager, 2014 2. Malaysia Best Outbound Contact Center, 2014 3. Malaysia Best Outbound Contact Center - Banking, 2014 4. COPC Implementation Leader 5. Malaysia Best Contact Centre Inbound, 2019 6. Malaysia Best Contact Center - Inbound, 2021 7. The winner of Asia Pacific - Platinum Awards, The Best Contact Centr - Inbound, 2022
Chew Kim Teng’s Current Industry Tdcx
Chew
Kim Teng’s Prior Industry
Tdcx
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Marine Institute
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Xian Leng Holdings
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Teledirect Telecommerce
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Teledirect
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Work Experience

Tdcx
Senior Manager, Customer Experience Center
Sun Jun 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Teledirect
Manager
Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Teledirect
Project Executive
Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Teledirect
Senior Team Leader
Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Teledirect
Team Leader
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Teledirect Telecommerce
Telesales Executive
Mon May 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Xian Leng Holdings
Sales & Marketing
Mon Mar 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Marine Institute
Assistant Researcher - Marketing Research And Analysis
Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Tdcx
Senior Program Manager, Customer Experience Center
— Present